Return &
Refund Policy

1. Scope

This Return & Refund Policy applies to digital products purchased directly from Eklas Store through our website or official Telegram storefront. It covers gift cards, software licences, subscriptions, game top-ups, downloadable content, online courses, design assets, and similar digitally delivered items.

By placing an order, you confirm that you reviewed the product description, price, currency, region, device or account requirements, delivery method, and any product-specific conditions shown before payment.

2. Nature of digital goods

Because a digital code, credential, download, licence, top-up, or access link cannot be physically returned—and may be copied or used once revealed—orders are generally final after successful delivery, activation, redemption, download, or use.

If you contact us before automated fulfilment begins, we may be able to cancel the order. Cancellation is not guaranteed because many orders are processed immediately after payment confirmation.

3. When an order may qualify

After verification, we may provide redelivery, a replacement, store credit, or a refund when:

• payment was successful but the product was not delivered within the delivery time stated at checkout;
• the code, licence, credential, file, or access supplied was already invalid or unusable when delivered;
• the product delivered materially differs from the product description or quantity in your confirmed order;
• you were charged more than once for the same order; or
• we cancel the order because we cannot supply the purchased product.

Where a working replacement or correct redelivery can reasonably resolve the issue, we may offer that first. If we cannot resolve an eligible issue within a reasonable time, we will provide an appropriate refund.

4. When a return or refund is normally unavailable

Except where applicable law requires otherwise, we normally cannot refund an order when:

• the product has been successfully delivered, revealed, downloaded, activated, redeemed, transferred, or used;
• you changed your mind, bought the wrong product, or no longer need it;
• your device, software, account, country, or region does not meet requirements disclosed before purchase;
• you did not follow the supplied activation or redemption instructions;
• you shared, resold, altered, or exposed the product, code, credential, or account to another person;
• access was lost because of your account activity, a third-party platform decision, or a breach of the product provider’s terms;
• the issue is reported after the request period below and we can no longer reliably verify the product’s delivery or condition; or
• currency conversion, bank, card-network, or payment-provider fees changed the final amount on your statement.

This section does not limit any non-waivable consumer rights you may have under applicable law.

5. How to request help

Contact @eklasstorebot as soon as you discover a problem and, where possible, within 72 hours of delivery or expected delivery. Please provide:

• your order number and transaction reference;
• the product name and purchase date;
• a clear description of the problem; and
• relevant screenshots or error messages, with passwords, OTPs, PINs, CVVs, and full card numbers removed.

We may ask you to complete reasonable troubleshooting or allow us to verify the activation or redemption status with a fulfilment partner. Do not continue attempting to use, share, or redeem a product after requesting a refund, as this may affect eligibility.

6. Review and refund timing

We aim to review a complete request within 5 business days. Complex cases involving a bank, payment gateway, or product provider may take longer; if so, we will provide an update through the contact channel used for the request.

Approved refunds are sent to the original payment method whenever possible. After we issue a refund, it may take approximately 7–10 business days to appear, depending on your bank or payment provider. Processing times outside our systems are not under our control.

If the original method cannot accept a refund, we will contact you about a lawful alternative. Any refund will be for the eligible amount actually received by Eklas Store; external bank, conversion, or network fees may be non-refundable.

7. Failed, pending, and duplicate payments

A failed or pending payment does not create a completed order until our payment provider confirms it as successful. Banks and payment providers often reverse unsuccessful payment holds automatically. If a deduction remains after 7 business days, contact us with the transaction reference so we can investigate.

For a confirmed duplicate charge, notify us promptly. Once verified, the duplicate amount will be refunded to the applicable original payment method.

Chargebacks and payment disputes

Please contact us first so we have an opportunity to resolve the issue quickly. This request does not remove your right to contact your bank or payment provider. Knowingly filing a false or duplicate claim may result in suspension of future purchases.

8. Contact us

Refund and delivery requests must be sent through our official Telegram support channel. Keep your order number available and never send us a password, OTP, PIN, CVV, or complete card number.